You may request cancellation before the order is shipped. Once an order is packed or handed to the courier, cancellation may no longer be possible.

• To cancel, contact us as soon as possible at support@asfiperfumes.com with your order number.
• If payment was completed and cancellation is approved before dispatch, we will initiate a refund to the original payment method.
• ASFI may cancel an order due to stock unavailability, pricing errors, payment issues, or suspected misuse. In such cases, any amount paid will be refunded.

Because fragrances are personal-care products, returns are accepted only in limited cases to ensure product safety and authenticity.

We accept return requests when:

• You received a damaged, defective, or leaking product.
• You received the wrong product or wrong size.
• The package arrived with clear courier damage (please share unboxing photos/video where possible).

We generally do not accept returns when:

• You changed your mind about the scent after opening or using the product.
• The product has been used, tampered with, or is missing original packaging/seals (except for verified defects).
• The return request is made after the return window has closed.

Please raise a return or replacement request within 7 days of delivery. Requests raised after this period may be declined unless required under applicable law.

• Email support@asfiperfumes.com with your order number, issue details, and clear photos or a short unboxing video.
• Our team will review the request and share next steps, including pickup or return instructions if approved.
• Please keep the product unused (where applicable), in original packaging, with all accessories and seals intact until the return is processed.

Once an approved return is received and inspected, we will process a refund or replacement as applicable.

• Refunds are issued to the original payment method used at checkout.
• Refund timelines typically take 5–10 business days after approval, depending on your bank or payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error or a damaged/defective product.
• For prepaid orders cancelled before dispatch, refunds are initiated after cancellation confirmation.

Exchanges are subject to stock availability. If an exchange item is unavailable, we may offer a store credit or refund at our discretion.

Please double-check your shipping details before placing an order. If a delivery fails due to an incorrect address, unreachable recipient, or repeated courier attempts, re-shipping charges may apply. Refunds for failed deliveries are assessed case by case after the shipment is returned to us.

For cancellation, return, or refund support, email support@asfiperfumes.com or use our Contact page. Include your order number for faster help.